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FREQUENTLY ASKED QUESTIONS

Everything you need
to know.

Products & Quality
What are research peptides?
Peptides are short chains of amino acids — the building blocks of proteins. Research peptides are synthetic compounds manufactured for use in scientific and laboratory research. They are used to study biological processes, cellular function, and the effects of specific molecular sequences in controlled research environments.
How do you verify product purity?
Every batch we supply is independently tested by Janoshik Analytical, a leading third-party laboratory. Testing includes HPLC (High-Performance Liquid Chromatography) and mass spectrometry to confirm identity and measure purity. We only ship batches that meet our minimum ≥99% purity standard.
What form do your compounds come in?
All compounds are supplied as lyophilised (freeze-dried) powder in sealed vials. This format provides maximum stability and shelf life. Compounds should be stored at −20°C and protected from light until use.
Orders & Shipping
How long does shipping take?
All orders are dispatched within 24 hours via Australia Post Express. Express delivery typically takes 1–3 business days depending on your location. You will receive a tracking number once your order has been dispatched.
Do you offer free shipping?
Yes. Orders over $200 receive free express shipping, automatically applied at checkout. No code required.
Do you ship internationally?
We currently ship within Australia only — to all states and territories. International shipping is not available at this time.
How is my order packaged?
All orders are dispatched in discreet, temperature-appropriate packaging with no external branding or indication of the contents. Products are packaged to maintain cold chain integrity during transit.
Payment & Returns
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as bank transfer. All payments are processed through encrypted, PCI-compliant payment gateways.
What is your returns policy?
Due to the nature of our products, we are unable to accept returns on opened or used items. If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@ascensionaustralia.com and we will arrange a replacement or refund.
Legal & Compliance
Are these products legal in Australia?
Research peptides are legal to purchase and possess in Australia for legitimate research purposes. They are not approved for human consumption or therapeutic use. It is your responsibility to ensure you comply with all applicable laws and regulations in your state or territory.
Who can purchase from Ascension Australia?
Our products are intended for purchase by qualified researchers, scientists, and laboratory professionals for use in controlled research environments. By placing an order, you confirm that you meet these criteria and that the products will be used for research purposes only.
Can I use these products on myself or others?
No. All products are sold strictly for in vitro research use in controlled laboratory environments. They are not intended for human or veterinary use. Misuse of these products is solely the responsibility of the purchaser.
CONTACT US

Got a question? We're here to help.

support@ascensionaustralia.com

We typically respond within 24 hours.

Research Compounds Notice

This website contains products intended for research purposes only. These products are not intended for human consumption, diagnosis, treatment, or prevention of any disease or condition.

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